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HOW TO WORK WITH SHAG

Does my proposal expire?
	Yes, your proposal expires 30 days after it was written. If the event you are working on is within 30 days of the proposal being written, your salesperson will give you an expiration date. We will follow up with you prior to the proposal expiring.
How do I confirm my event?
	Events are confirmed through a signed rental proposal. We also require a minimum 50% of your total contract to reserve your items.
How long are your rentals for?
	The rental price covers delivery and strike for one event, up to three days. We charge an additional rental fee for additional events that occur within a location that requires the moving of our items.
What are my payment options?
	Booking an event requires a signed contract and a 50% down payment. The balance of the payment is due prior to delivery. We offer the following ways to pay: CHARGE CARDS VISA, Mastercard, American Express, and Discover CHECK Personal and business checks are accepted 7 days before your event. CASH ZELLE To make a Zelle payment, please contact sales with your email or phone number associated with your Zelle account. Please check with your bank on what they allow for Zelle payments as some have dollar amount limits. ACH Contact sales for ACH instructions. WIRE TRANSFER Contact sales for wire instructions.
What if I want to move my items around during my rental period?
	Each Shag Carpet rental contract is priced to provide rental items and install and strike of those items to one venue in one location for up to three days of rental. Rental items are not intended to be moved during the course of the rental. An additional labor charge will be added for any request to return and move any items from their original location to an alternative location within the same venue. The labor charged will be calculated based on costs below with a minimum charge of $225: Monday – Saturday between 9:00am – 5:00pm: 25% of the rental cost for each item moved Outside of the above business hours: 40% of the rental cost for each item moved Sunday and Holidays: 40% of the rental cost for each item moved Any custom items created specifically for an event may not be moveable.Please consult with your salesperson on pricing/exceptions. Please note: Should any item requested to be moved require the items to be packaged, put on a truck, moved and then unpackaged, it will be considered another order and will be billed accordingly. Out-of-town jobs (more than 40-miles from Shag) that require movement of items during a program will be calculated during the planning process so that the labor is included in the freight charge.
What is your cancellation policy?
	You many cancel your event with Shag Carpet Prop Rentals up to 30 days in advance with no penalty. Orders cancelled 8-29 days in advance are subject to a 50% cancellation fee. Orders cancelled 7 days or less before the event are subject to a 100% cancellation fee. Custom builds and special order items are non-refundable.
What is the process to rent from Shag Carpet?
	We are thrilled for the chance to work with you! Some customers know exactly what they want or have browsed our comprehensive website for ideas. While our website has product dimensions, photos, potential quantity available to rent, and price listed for every item, we are happy to answer questions or offer ideas! Our sales team can help you create the perfect look for your event. Here's an overview of what to expect. Once you have selected a list of items, you will receive a proposal. The proposal will include the price and measurement of each item. Please be sure to double check the measurements to be sure they will fit in your space! We are happy to make item suggestions, based on our knowledge of venues in the DFW area and if service hallways and freight elevators are large enough to accommodate what you are requesting. You have 30 days to decide if you want to move forward. During this time your items are placed on a courtesy hold while you are making your decision. NOTE: We may contact you during this 30 days if we have other interest in the items on hold. To confirm your items and move forward, you will need to sign your proposal and pay a 50% deposit. You can make changes to your proposal up to three days before your event. If the items are available, we will be happy to accommodate you.   Final payment is due three days prior to the delivery date.